Support Plans & Pricing

Who are your clients?

When these companies need help with their technology, they call Boost IT.

Although we have large clients like FedEx, most of our clients are small businesses in Sydney and Brisbane. We provide remote support so we do have clients in other Australian states, as well as in New Zealand. We pride ourselves on delivering exceptional service, but you don’t have to take our word for it. Read our customer reviews.

This looks like great value, but what about your service?

We handpick our techies for their expertise, friendliness, and ability to translate difficult and confusing business jargon into language that you easily understand. Plus, we’re quick, efficient, and cause minimal disruption for your business.

Experience our five-star service. Phone calls and meetings with us are fun and easy—we’re here to listen and help you with any tech or website problems you have. We invite you to put our skills to the test!

Do prices include GST?

Yes. All prices are quoted in Australian dollars and include GST.

What payment options do you have?

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

Do you charge travel or call out fees?

No. We have been in business for over 15 years, and never have.

What services do you provide?

Our full range of business IT services, on site and remote IT support, and website services allow you and your team to get on with business. Our flexible pricing model means you choose an option that works best for your business. There are no hidden fees. You will know upfront how many billable hours is required. For cash flow and peace of mind, get transparent pricing on website update requests and IT support costs per hour.

If you’d like to speak to us about managed IT services pricing for a set amount of users per month, please call us on 1300 494 142.

Our resources are limited. Can you help us?

Usually, yes. We will undertake a complete assessment of your IT infrastructure and after careful consideration recommend solutions to match your budget and goals.

Do you have the expertise to deliver the right advice and solutions?

It depends on the circumstances and your business needs. At times we work closely with our trusted partners to bring our customers the right expertise. IT and Digital Marketing are both large, complex fields and we don’t try to do everything ourselves—our team simply cannot be experts at everything. We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

What’s the difference between the Post Pay and Pre-Pay packages?

The “Post Pay” package is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks and minimum charge is $120.

“Pre-Pay” packages involve purchasing a bunch of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15 minute increments. Your IT issue can be solved for as little as $25.60. These packages allow you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.

To learn more, watch this 90 second video.

Give me an example of how Pre-Pay will save me money.

You hit “Reply All” and accidentally send a sensitive email to all staff. With your heart up in your tonsils, you ring us and ask whether it can be undone.

We know who you are. Your phone number is probably stored on our mobile. We speed talk you through recalling the email. You can breathe again. It’s a 6 minute IT support phone call. Instead of paying $120 (post pay minimum), you pay $27.50 if you have a Boost IT Pre-Pay 10 Plan.

Does the pricing include on site IT services?

Yes, we provide onsite small business IT support in Sydney and Brisbane.

• With a Prepay 5 plan, the minimum onsite service is 2 hours.
• All other Prepaid Plans are charged a 1 minimum for services at your business.

All Helpdesk support is a minimum 15 minutes so our technicians will try to assist you remotely if possible. 

How do I plan my IT strategy moving forward?

Our technical specialists will assess what you have, how it’s being used, what your goals and your needs are. After consideration and sometimes further consultation, they will recommend a strategy based on your budget. It’s like having your very own IT Manager. Be gentle with it.

Are you going to do what you say you’re going to do?

Yes. We’re a reliable team who want to be with you for years to come. If we make a promise, we will deliver.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

Will you give us what we need rather than recommending one-size-fits-all solutions?

It’s crucial for us to understand the nature of your business. We adapt our approach to every unique situation, providing practical services rather than “flavour of the month” products. We will enable your business to run smoothly, facilitate services in a professional environment and ensure your staff have the tools to do their jobs.

Can I cancel at any time?

Yes. Although we hate to see our friends leave, you can easily move to another provider at any time. We don’t lock you into any contracts or surprise you with nasty fees.