Managed IT Services Plans & Pricing

IT support tailored to suit businesses with 5 to 100 staff

  Your IT Department, On Demand  Fast Response  Australian Helpdesk    No Lock-in Contracts

Managed IT Prepaid Plans

5 HOURS
$700
$35 per 15 minutes ■ $140 per hour
5 prepaid hours for $700?
Access IT department for 90 days?
Time deducted in 15 minute increments. Helpdesk support from $35?
On-site support minimum 2 hours. No call out or travel fees?
No lock in contract
SAVE $50?
contact us
10 HOURS
$1300
$32.50 per 15 minutes ■ $130 per hour
10 prepaid hours for $1300?
Access IT department for 120 days?
Time deducted in 15 minute increments. Helpdesk support from $32.50?
On-site support minimum 2 hours. No call out or travel fees?
No lock in contract
SAVE $200?
contact us

thumbs up icon   Over 18 years in business         satisfied icon     Rated 5.0 on Google from 50+ reviews         go to icon  Learn more about Boost IT

thumbs up icon Over 18 years in business

satisfied icon  Rated 5.0 on Google from 50+ reviews

go to icon Learn more about Boost IT

How Prepaid Plans Work

Prepaid Plans allow you the flexibility to use included hours to suit your business each day!

Boost IT is a managed service provider that is changing how IT-as-a-service (ITaaS) is delivered.
Our IT service delivery adapts to your daily situation and the model that best fits your business.

Comprehensive inclusions

Use your Prepaid Plan hours as you please. A comprehensive range of business technology services is available on tap. View menu of services

Plans include Business IT Support (onsite & remote), Website Support (WordPress only), Infrastructure Maintenance tasks, Website Maintenance tasks, routine Security tasks, Computer Rollouts, easy to support applications, IT Audits, and IT Security reviews, and more.

Flexible managed IT services

Our flexible managed IT services model adapts to your daily situation.

Get proactive support & get help when you need it, without approval delays. We help you identify and define the tasks and responsibilities you would like to outsource after considering your user base, workflows, budget, and innovation requirements.

Better technology

Reduce risk and costs from disruption through system failures and improve productivity. After an IT system audit, we will walk you through risks, ways to improve efficiency and what systems we recommend should be maintained periodically.

Buy better technology with procurement advice and assistance in purchasing specialist IT equipment.

Long expiry plans

With a single payment made every 3 months (5 Hour Plan) or 4 months (10 Hour Plan), prepaid plans allow you to set-and-forget your managed IT service costs. Unused time rolls over and never expires if you stay on a plan.

Our scalable model allows you to include additional solutions based on business needs. Top up your Prepaid Plan at any time with an add-on block of hours.

Speak to locals

Our friendly technicians are based in Australia. We are a family owned Australian business, and know the value of exceptional service.

Easy to understand reporting

Detailed monthly reports will be emailed to you. You will know when, why work was done, and how much time was used.

Cancel any time

Freedom! We prefer you stay with Boost IT because you want to, not because we’ve handcuffed you with a contract. If you choose to move on, there are zero hidden costs or nasty surprises like exit fees.

Help when you need it

Our response time average is 15 minutes. Our team of expert technicians have consistently delivered 5-star rated service to hundreds of Australian companies.

Managed IT Prepaid Plan Inclusions

Our comprehensive range of business technology and website services are available on tap.

Click the tabs to browse inclusions


Helpdesk Service

Australia wide quick and easy helpdesk assistance. Speak over the phone with excellent technical communicators.

Onsite IT Support

Onsite IT support for businesses in Brisbane, Sydney and Perth. No call out or travel fees.

Remote Work Solutions

Get solutions so you can feel as if your team was down the hall from you.

Disaster Recovery

Boost IT has the tools and expertise to get your lost data back. Don't panic, give us a call.

Managed IT Services

We can help your business operate efficiently by monitoring and maintaining your hardware, software and networks.

Internet Solutions

Do you have any internet issues? Whether you need higher speed or quick installation we can help.

Computer repair / upgrades

We provide business grade computer repairs, solutions and appraisals if you need new hardware or software.

Business Grade Email

We can create and manage a professional email address which matches your domain.

Cloud Computing

Save and store documents and data online. Making sure they’re always safe and secure in the right platform for you.

Microsoft 365

We help you operate, install, configure, and maintain the applications or platforms of this powerful cloud service.

Hardware / Software

We offer recommendations, sell and install business-grade hardware and software.

Network Design / Ethernet

We set up office networks to connect computers to the internet and allow data sharing.

WiFi Network

Get seamless WiFi connection. We can setup reliable WiFi, install mesh coverage & speed-up your WIFI network.

Cybersecurity

We use best practice to help customers secure their data both locally and in the cloud using Azure Active Directory.

Backups

We help you implement the right backup strategy to make sure your data can be recovered in case of a disaster or cyber breach.

Web & Mobile Solutions

Refer to us for setting up online services or cloud applications for work accessibility while on the go.
software upgrades icon

Software Upgrades and Maintenance

Add functionality and keep your WordPress website secure by regularly updating software. We help you find the best software, upgrade and maintain it.

website security icon

Website Security

We add and configure security solutions can help you keep your information and WordPress website secure from potential threats.

Content Maintenance

Professional edits to text, image and video content on your WordPress website.

sms campaign icon

SMS campaign

Need help setting up an SMS marketing strategy? We can help you with your text message advertising and send it out for you.

Website Performance

Slow website? Let us optimise your page load speed for your WordPress site. We optimise images, configure caching, clean your database, and more.

It relocation expertise

Learn more about Managed IT Services

What services do you provide?

Reduce risk and costs from disruption through system failures and improve productivity.

Boost IT provides managed IT services in Brisbane, Sydney and Perth (on-site service) as well as remote service Australia wide. IT solutions are tailored for businesses with 5-100 staff, and our flexible managed IT services model adapts to your daily situation.

From IT support & help desk solutions to strategic IT systems advice that meet your organisation’s objectives, our solutions give you access to expertise through a virtual IT department.

Buy better technology with procurement advice and assistance in purchasing specialist IT equipment. We also manage infrastructure including servers, switches, wireless devices, firewall, storage and more.

If you’d like to speak to us about small business IT support & fixed price managed IT services pricing, please call us on 1300 494 142. Boost IT has been providing business IT Services since 2004. We are a Silver Microsoft Partner and offer affordable technology services tailored to suit your needs.

Who are your clients?

When these companies need help with their technology, they call Boost IT.

who we work with - client logos

Although we have large clients like FedEx and TNT, most of our clients are small Australian businesses. We provide remote support so we do have clients across Australia, as well as in New Zealand.

We pride ourselves on delivering exceptional service, but you don’t have to take our word for it. Read our customer reviews.

Is ad-hoc IT support included?

Yes. Remote (Help-desk) and onsite IT support is included. Onsite IT support service is available in Brisbane, Sydney & Perth.

Get help when you need it without having to wait for approval delays. Rather than paying per-user or per device monthly fees, only pay for what you use.

Do the Prepaid Plans include on site IT services?

Yes. We provide onsite small business IT support in Sydney, Perth and Brisbane.

The minimum onsite service is 2 hours. After 2 hours, time is charged in 15 minute increments.

All Helpdesk support is a minimum 15 minutes so our technicians will try to assist you remotely if possible.

Will you give us what we need rather than recommending one-size-fits-all solutions?

It’s crucial for us to understand the nature of your business. We adapt our approach to your unique situation, providing tactical and practical services rather than “flavour of the month” products.

We usually start with getting your IT environment to run smoothly. We facilitate services in a professional environment and ensure your staff have the right tools to do their jobs efficiently.

Can I get proactive support and maintenance?

Yes. Improve security, compliance, and efficiency with our proactive solutions and maintenance.

We protect and forewarn clients from recently identified issues by taking immediate action on their behalf when necessary. Get notified and take advantage of new or alternative technologies to improve efficiencies or budget savings.

How do I plan my IT strategy moving forward?

Schedule an IT review. Our technical specialists will assess what you have, how it’s being used, what your goals and your needs are. After consideration and sometimes further consultation, they will recommend a strategy based on your budget.

Do I have to utilise the Introductory 4 Hour Plan in one go or I can split it into multiple visits?

You don’t have to use all 4 hours in one go. You can split it between multiple visits. Onsite service is a minimum 2 hour charge, so you can split it between 2 onsite visits.

What are your business hours? Do you have 24/7 coverage?

Coverage is within our business hours, 8:30am to 5:30pm on week days.

We can cater to after hours requests. Additional charges apply.

Can you do ground support for an MSP needing a hand in Brisbane, Sydney or Perth?

Yes! We already help many MSPs with on-site IT services.

Are you an IT Managed Service Provider with a client outside of your work zone? Is your client expanding to Perth, Brisbane or Sydney and you don’t have staff in those cities?

If your client needs on-site IT support, we provide a white label service. Pricing starts at $150 per hour. Contact us for more details.

This looks like great value, but what about your service?

We handpick our techies for their expertise, friendliness, and ability to simplify technology for our customers. Plus, we’re quick, efficient, and aim to cause minimal disruption for your business.

Our mission is to solve IT issues fast, with care and generosity, so customers get help when they need it.

Experience our 5-star rated service! Phone calls and meetings with us are fun and easy. We’re here to listen and help you with any tech or website problem you have.

Do you have the expertise to deliver the right advice and solutions?

Most of the time, yes. Although it depends on the circumstances and the complexity of your business needs.

At times we work closely with our trusted partners to bring our customers the right expertise. While we are business technology experts, IT is a large, complex field and our team simply cannot be experts at everything. We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

Are you going to do what you say you're going to do?

Yes. We’re a reliable team who want to be with you for years to come. If we make a promise, we will deliver.

We believe in exceptional service for long term partnership. Our team of technical experts have consistently delivered 5-star rated service to hundreds of Australian companies. Many of whom we are now an integral part of their normal business operations. We have customers that have selected us as their technology partner for more than a decade.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

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5.0
Based on 60 reviews
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It relocation expertise

Learn more about our Managed IT support pricing

Do prices include GST?

Yes. All prices are quoted in Australian dollars and include GST.

Do you charge travel or call out fees?

No. We have been in business since 2004, and have never charged travel or call out fees.

What payment options do you have?

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

Can I cancel at any time?

You sure can. Boost IT customers stay because they want to, not because they have to.

Although we hate to see our friends leave, you can easily move to another provider at any time. We don’t lock you into any contracts or surprise you with nasty exit fees.

Peace of mind guarantee

We have a peace of mind guarantee. If you’re not satisfied, we offer a full refund on the Introductory 4 Hour Prepaid Plan within 7 days of purchase.

What’s the difference between the Post Pay and Prepaid Plans?

Prepaid Plans involve purchasing a bunch of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15 minute increments and you have access to our IT Department, on demand. Prepaid Plans allow you the “on tap” flexibility to use the hours as you please without approval delays.

The “Post Pay” option allows you to pay as you go. Time is charged in hourly blocks and minimum hourly charge is $150. We do not charge call out or travel fees.

Can I purchase additional hours to top up my plan?

If you’re an existing customer with us and need more hours, top up your Prepaid Plan at any time with an add-on block of hours.

Additional time comes in 5-hour and 10-hour blocks that can be purchased in multiples. Unused time rolls over and never expires if you stay on a plan.

Give me an example of how Prepaid Plans will save me money.

You hit “Reply All” and accidentally send a sensitive email to all staff. With your heart up in your tonsils, you ring us and ask whether it can be undone. We know who you are. Your phone number is probably stored on our mobile. We speed talk you through recalling the email. You can breathe again. It’s a 6 minute IT support phone call.

Instead of paying $150 (minimum hourly charge), you pay $32.50 if you have a 10 Hour Prepaid Plan.

Our resources are limited. Can you help us?

Usually, yes. We will undertake a complete assessment of your IT infrastructure and after careful consideration, recommend solutions to match your budget and goals.

Boost your business capability.

Find out why we have decades-long relationships with many of our clients. 

Get business technology support and advice in minutes with the Boost IT Australian Helpdesk.

CONTACT US

Boost your business capability.

Find out why we have decades-long relationships with many of our clients.

Get business technology support and advice in minutes with the Boost IT Australian Helpdesk.

Contact us