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IT Support Plans & Pricing

Affordable Business IT and Website Support tailored to suit all business sizes

Prepaid IT Support Plans

PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
Buy now
PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
Virtual IT dept
Buy now
PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support
Buy now

Talk to one provider. Plans include website support and maintenance

Enhance your business capability with a virtual IT Department

Speak to locals, 100% Australian owned and operated

Prepaid Plans Built to Suit All Business Sizes

PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Virtual IT dept
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support

Prepaid Plans Built to Suit All Business Sizes

PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
Buy Now
PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
Virtual IT dept
BUY NOW
PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support
Buy Now

••••••• OUR APPROACH

The difference is partnership and affordability

relationships come first

At Boost IT we value people foremost and think long term. We put our staff and clients first.

freedom

We want you to stay, but not because you are forced to. Experience no lock in contracts.

rapid response

99% of service requests responded to in 15 minutes.

delivering great value

We’re are affordable and upfront with fees so there’s no surprises. 

It relocation expertise

Learn more about Business IT Support

What services do you provide?

Boost IT has been providing IT Services for businesses in Brisbane and Sydney for 17 years. We are a Silver Microsoft Partner and offer affordable technology services tailored to suit each business’ needs.

Remote and onsite ad-hoc IT support is available.

Common examples of IT Services provided to small businesses

  • Advice on cost-effective email options and cloud storage
  • Advice for appropriate business-grade equipment like computers
  • Cybersecurity assessment
  • Subscriptions audit
  • Network ethernet configuration and maintenance
  • Networked printer support
  • General IT support

If you’d like to speak to us about managed IT services pricing for a set amount of users per month, please call us on 1300 494 142.

Do you provide ad-hoc IT support?

Yes. Remote and onsite ad-hoc IT support is available. This allows you to pay for only what you need, when you need it.

Does the pricing include on site IT services?

Yes, we provide onsite small business IT support in Sydney and Brisbane.

  • With a Prepay 5 plan, the minimum onsite service is 2 hours.
  • All other Prepaid Plans are charged a 1 minimum for services at your business.

All Helpdesk support is a minimum 15 minutes so our technicians will try to assist you remotely if possible. 

Do you have the expertise to deliver the right advice and solutions?

It depends on the circumstances and your business needs. At times we work closely with our trusted partners to bring our customers the right expertise. IT and Digital Marketing are both large, complex fields and we don’t try to do everything ourselves—our team simply cannot be experts at everything. We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

This looks like great value, but what about your service?

We handpick our techies for their expertise, friendliness, and ability to translate difficult and confusing business jargon into language that you easily understand. Plus, we’re quick, efficient, and cause minimal disruption for your business.

Experience our five-star service. Phone calls and meetings with us are fun and easy—we’re here to listen and help you with any tech or website problems you have. We invite you to put our skills to the test!

Who are your clients?

When these companies need help with their technology, they call Boost IT.

Although we have large clients like FedEx, most of our clients are small businesses in Sydney and Brisbane. We provide remote support so we do have clients in other Australian states, as well as in New Zealand. We pride ourselves on delivering exceptional service, but you don’t have to take our word for it. Read our customer reviews.

Will you give us what we need rather than recommending one-size-fits-all solutions?

It’s crucial for us to understand the nature of your business. We adapt our approach to every unique situation, providing practical services rather than “flavour of the month” products. We will enable your business to run smoothly, facilitate services in a professional environment and ensure your staff have the tools to do their jobs.

How do I plan my IT strategy moving forward?

Our technical specialists will assess what you have, how it’s being used, what your goals and your needs are. After consideration and sometimes further consultation, they will recommend a strategy based on your budget. It’s like having your very own IT Manager. Be gentle with it.

Can you do ground support for an MSP needing a hand in Brisbane or Sydney?

Of course! Are you an IT Managed Service Provider with a client outside of your work zone? One of your clients is expending to Brisbane or Sydney and you don’t have any staff in those cities?

If your client needs onsite support in either Brisbane or Sydney, we can cover for you. We can provide occasional ad hoc support whenever necessary.

Contact us for more details.

It relocation expertise

Learn more about our IT Support pricing

What’s the difference between the Post Pay and Pre-Pay packages?

The “Post Pay” package is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks and minimum charge is $120. We do not charge Call Out or Travel Fees.

“Pre-Pay” plans involve purchasing a bunch of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15 minute increments. Your IT issue can be solved for as little as $25.60. These packages allow you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.

To learn more, watch this 90 second video.

Give me an example of how Pre-Pay will save me money.

You hit “Reply All” and accidentally send a sensitive email to all staff. With your heart up in your tonsils, you ring us and ask whether it can be undone.

We know who you are. Your phone number is probably stored on our mobile. We speed talk you through recalling the email. You can breathe again. It’s a 6 minute IT support phone call. Instead of paying $120 (post pay minimum), you pay $27.50 if you have a Boost IT Pre-Pay 10 Plan.

Do prices include GST?

Yes. All prices are quoted in Australian dollars and include GST.

Do you charge travel or call out fees?

No. We have been in business for over 17 years, and never have.

What payment options do you have?

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

Can I cancel at any time?

Yes. Although we hate to see our friends leave, you can easily move to another provider at any time. We don’t lock you into any contracts or surprise you with nasty fees.

Our resources are limited. Can you help us?

Usually, yes. We will undertake a complete assessment of your IT infrastructure and after careful consideration recommend solutions to match your budget and goals.

Are you going to do what you say you're going to do?

Yes. We’re a reliable team who want to be with you for years to come. If we make a promise, we will deliver.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

Google Rating
5.0
Based on 42 reviews
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READY TO GET STARTED?

Boost your business.

Get 50% off our 5 hour Prepaid Plan normally valued at $600.

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READY TO GET STARTED?

Boost your business.

Get 50% off our 5 hour Prepaid Plan normally valued at $600.

Get started