Managed IT Services Pricing

A refreshingly different pricing model for Managed IT Services. Access Australia’s best Managed IT Support and Solutions tailored to suit businesses with 5+ staff.

Most managed service providers charge on a per user/device basis. We correlate pricing to workload. Buy a Boost IT Prepaid Plan to access managed it support and services. Use the included hours to suit your business requirements.

Boost IT Prepaid Plans

Comprehensive Inclusions, 15 Minute Response, Australian Help Desk and On-site IT Support

5 HOURS
$700
$35 per 15 minutes / $140 per hour incl. GST
Purchase 5 prepaid hours for $700
Access IT department for 120 days
Time deducted in 15 minute increments
On-site service mininum 2 hours. No call out or travel fees
No lock in contract
Contact Us
10 HOURS
$1300
$32.50 per 15 minutes / $130 per hour incl. GST
Purchase 10 prepaid hours for $1300
Access IT department for 120 days
Time deducted in 15 minute increments
On-site service mininum 2 hours. No call out or travel fees
No lock in contract
Contact Us

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Our comprehensive range of business technology and website services are available on tap.

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Help Desk Service

Remote IT Support via our Australia-based Help Desk. Speak with outstanding technical communicators.

Onsite IT Support

Onsite IT support in Brisbane, Sydney, Melbourne, Adelaide and Perth. No call out or travel fees.

Cyber Security

Best practice solutions to secure your network to mitigate against cyber security incidents.

Cloud Computing

Set up and management of your cloud solutions including security.

Microsoft 365

We help you operate, install, configure, and maintain the applications or platforms of this powerful cloud service.

Business Grade Email

Management of your email solutions for security and improved productivity.

IT Procurement

Simplified and vendor agnostic IT procurement for your custom hardware, software and licencing requirements.

Network Design / Ethernet

Set up of office networks to connect computers to the internet and allow data sharing.

WiFi Network

Get seamless WiFi connection. We setup reliable WiFi, install mesh coverage & speed-up your WIFI network.

Internet Solutions

Optimise your internet connections. Whether you need higher speed or fast installation we can help.

Disaster Recovery & Backups

Comprehensive backup strategies to ensure your data can be recovered in case of a disaster or cyber breach.

Web & Mobile Solutions

Refer to us for setting up online services or cloud applications for work accessibility while on the go.

Software Upgrades / Maintenance

Add functionality and keep your WordPress website secure by regularly updating software. We help you find the best software, upgrade and maintain it.

Website Security

Security solutions configuration to help you keep your client information and WordPress website secure from potential threats.

Content Maintenance

Professional edits to text, image and video content on your WordPress website.

SMS campaign

Need help setting up an SMS marketing strategy? We can help you with your text message advertising and send it out for you.

Website Performance

Slow website? Let us optimise your page load speed for your WordPress site. We optimise images, configure caching, clean your database, and more.

Comprehensive inclusions

Use your Boost IT Prepaid Plan hours as best suits your business. A comprehensive range of business technology services is available on tap. Boost IT Prepaid Plans include Business IT Support (onsite & remote), Website Support (WordPress only), Infrastructure Maintenance tasks, Website Maintenance tasks, routine Security tasks, Computer Rollouts, easy to support applications, IT Audits, and IT Security reviews, and more.

Flexible managed IT services

Our flexible managed IT services model adapts to your daily situation. Get proactive support & get help when you need it, without approval delays. We help you identify and define the tasks and responsibilities you would like to outsource after considering your user base, workflows, budget, and innovation requirements.

We make switching easy!

Changing IT providers doesn’t have to be hard. Our process is seamless and we project manage the transition so your business is not aversely impacted. We will support you through the process and communicate directly with your existing IT provider.

15 minute response time

95% of service requests are responded to in 15 minutes. Our team of expert technicians have consistently delivered 5-star rated service to hundreds of Australian companies.

Better technology

Reduce risk and costs from disruption through system failures and improve productivity. After an IT system audit, we will walk you through risks, ways to improve efficiency and what systems we recommend should be maintained periodically. Buy better technology with procurement advice and assistance in purchasing specialist IT equipment.

Local IT services

Our friendly technicians are based in Australia. We are a family owned Australian business, and know the value of exceptional service.

Long expiry plans

With a single payment made every 4 months, Boost IT Prepaid Plans allow you to set and forget your managed IT service costs. Unused time rolls over and never expires if you stay on a plan. Our scalable model allows you to include additional solutions based on business needs. Top up your Prepaid Plan anytime with an add-on block of hours.

Easy to understand reporting

Detailed monthly reports will be emailed to you. You will know when, why work was done, and how much time was used.

It relocation expertise

Learn more about our Managed Services pricing

Boost IT is shaking up the managed IT service industry with a model that delivers IT-as-a-service.

With the traditional MSP model, you pay a monthly fee per user and/or device. Your business is charged even if you don’t require technical support for the month. No matter the size of your business, this managed IT pricing model is expensive. MSPs will typically lock you into a 12, 24 or 36-month contract. So if the MSP’s performance drops or your business needs to change, you’re stuck until the contract ends.

With Boost IT’s Prepaid Plans, purchase access to our IT Services upfront, and then use the time to respond to your business needs daily. We deduct time from your Prepaid Plan (typically 15 minutes for an average support call) if any IT support or technical advice is required. If there is any agreed proactive maintenance, time is deducted from your Prepaid Plan.

There are no lock-in contracts, so as much as we don’t like our friends to go, you can move on at any time without financial penalties.

We receive managed IT service enquiries around Australia from small businesses after a customer-focused and cost-effective MSP. Australian business owners are over high IT support costs and slow response times. If you are looking for a better way, Boost IT can help.

Yes. We provide on-site small business IT support in Sydney, Melbourne, Perth, Adelaide and Brisbane.

The minimum on-site service is 2 hours. After 2 hours, time is charged in 15 minute increments.

All Helpdesk support is a minimum of 15 minutes so our technicians will try to assist you remotely if possible.

A comprehensive range of business technology services is available on tap.

Boost IT Prepaid Plans include Business IT Support (onsite & remote), Website Support (WordPress only), Infrastructure Maintenance tasks, Website Maintenance tasks, routine Security tasks, procurement support, computer rollouts, application support, IT Audits, and IT Security reviews, and more.

Our plans include on-site support in Brisbane, Sydney, Melbourne, Adelaide and Perth and Help Desk service globally. From website and IT support to proactive solutions to strategic IT implementations that meet your organisation’s objectives, our solutions give you access to expertise through an experienced Australian IT department.

Reduce risk and costs from disruption through system failures and improve productivity. Boost IT is an MSP that is changing how IT-as-a-service (ITaaS) is delivered.

Our IT service delivery adapts to your daily situation and the model that best fits your business. Use your Boost IT Prepaid Plan any way you want!

Buy better technology with procurement advice and assistance in purchasing specialist IT equipment. We also manage infrastructure including servers, switches, wireless devices, firewalls, storage and more.

If you’d like to discuss our IT managed services pricing, please call us on 1300 494 142.

Boost IT has been providing business IT Services since 2004. We partner with many software and hardware vendors and offer affordable technology services tailored to suit your needs.

No. We have been in business since 2004, and have never charged travel or call out fees.

You don’t have to use all 4 hours in one go. You can split it between multiple service requests.

Yes. All prices are quoted in Australian dollars and include GST.

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

We have a peace of mind guarantee. If you’re not satisfied, we offer a full refund on the introductory 4 Hour Boost IT Prepaid Plan within 7 days of purchase.

Yes. We are relentlessly compelled to strive for better service. We allow you to cancel at any time to remove your commercial risk.

Boost IT customers stay because of our strategic value, not because they must. Although we hate to see our friends leave, you can move to another MSP at any time. We don’t lock you into any contracts or surprise you with nasty exit fees.

Yes. Remote (via our Australia-based IT Help Desk) and onsite IT support are included.

Onsite IT support service is available in Brisbane, Sydney, Melbourne, Adelaide & Perth.

Get help when you need it without having to wait for approval delays. Rather than paying per-user or per-device monthly fees, only pay for what you use.

Boost IT Prepaid Plans involve purchasing a block of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15-minute increments, and you have access to our IT Department, on demand. Boost IT Prepaid Plans allow you the “on tap” flexibility to use the hours as you please without approval delays.

The “Post Pay” option allows you to pay as you go. Time is charged in hourly blocks with a minimum hourly charge of $180.

If you’re an existing customer and need more hours, top up your Boost IT Prepaid Plan anytime with an add-on block of hours.

Additional time comes in 5-hour and 10-hour blocks that can be purchased in multiples. Unused time rolls over and never expires if you stay on a plan.

Usually, yes. We will chat to you about your priorities, undertake an assessment of your IT infrastructure and after careful consideration, recommend solutions to match your budget and goals.

It relocation expertise

Learn more about Managed IT Services

It’s crucial for us to understand the nature of your business. We adapt our approach to your unique situation, providing tactical and practical services rather than “flavour of the month” products.

We usually start with getting your IT environment to run smoothly. We facilitate services in a professional environment and ensure your staff have the right tools to do their jobs efficiently.

Yes, the managed services pricing includes proactive solutions.

We are an MSP that can help improve your business’ security, compliance, and efficiency.

We protect and forewarn clients from recently identified issues by taking immediate action on their behalf when necessary.

Get notified and use new or alternative technologies to improve efficiencies and budget savings.

Help Desk hours are 7am to 7pm AEST on weekdays. After-hours and weekend support is available on request.

Help Desk coverage in your local time:
Brisbane: 7am to 7pm
Sydney: 8am to 8pm AEDT | 7am to 7pm AEST
Melbourne: 8am to 8pm AEDT | 7am to 7pm AEST
Perth: 5am to 5pm
Adelaide: 6.30am to 6.30pm AEDT | 7.30am to 7.30pm AEST

Yes. We already help many MSPs with on-site IT services.

Are you an IT Managed Service provider with a client outside of your work zone? Is your client expanding to Perth, Brisbane, Melbourne, Adelaide or Sydney and you don’t have staff in those cities?

If your client needs on-site IT support, we provide a white-label service.

Contact us for more details.

We handpick our technicians to align with our values. They are selected for their expertise, straightforward communication style, customer service focus, and ability to simplify technology for our customers.

Our mission is to solve IT issues fast, with care and generosity, so you get help when you need it.

Experience our 5-star rated service! Phone calls and meetings with us are fun and easy. We’re here to listen and help you with any IT or website problem you have.

At times we work closely with our trusted partners to bring our customers the right expertise.

While we are business technology experts, IT is a large, complex field and our team simply cannot be experts at everything.

We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

Yes. We believe in exceptional service for long term partnership. Our team of technical experts have consistently delivered 5-star rated service to hundreds of Australian companies. Many of whom we are now an integral part of their normal business operations. We have customers that have selected us as their technology partner for more than a decade.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

Google Rating
5.0
Based on 96 reviews
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Yes. We accept pallet deliveries at a secure loading dock in Brisbane CBD. Contact us for further information.

We make switching easy!

Switching IT providers can seem daunting. We will support you throughout the process and communicate directly with your existing IT provider.

Our process is seamless and we project manage the transition so your business is not aversely impacted.

"This note is long overdue but heartfelt just the same. I wanted to send a big Thank You to the team, for all the effort you put into making the transition to Boost IT as seamless as possible.

We have reached a major milestone in our drive for increased self sufficiency and its fair to say, we would not have reached our goal without your help and attention – at all hours.

Please pass on our thanks to the team, and we look forward to working with you all as we go forward."

IT Service Delivery Manager, ANC DELIVERS

Boost your business capability

Enjoy frictionless growth with a smooth-running IT environment plus have an IT Department on tap. Experience our local service delivered with care and generosity.

Contact Us

Boost your business capability

Enjoy frictionless growth with a smooth-running IT environment plus have an IT Department on tap. Experience our local service delivered with care and generosity.

Contact Us