Frequently asked questions
This looks like great value, but what about your service?
Boost IT staff are all based in Australia – so you’ll speak to locals when you call us. We hand pick staff for their friendliness & ability to translate techno-babble into language you easily understand. Plus, we’re seriously great at solving IT issues. We invite you to put us to the test.
What’s the difference between the post pay and pre-pay packages?
The “post pay” package is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks.
“Pre-pay” packages involve purchasing a bunch of hours upfront to gain a reduced hourly rate. A big benefit of pre-paying is time is charged in 15 minute increments. Your IT issue can be solved for as little as $25.60. These packages allow you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.
Do prices include GST?
Yes. All prices are quoted in Australian dollars and include GST.
Can I cancel at any time?
Yes. Although we hate to see our friends leave, you can easily move to another provider at any time. We do not lock you in with contracts.
What services do you provide?
Our full range of business computer support services and website services allow you and your team to get on with business.
How do I plan my IT Strategy moving forward?
Our technical specialists will assess what you have, how it’s being used and what your needs are. Then they will recommend a strategy based on your budget. This is like having your own IT Manager.