Prepaid IT Support Plans to suit all business sizes

PRE-PAY 5
$300
$15 per 15 minutes
Get 5 prepaid hours for $600
*50% OFF SPECIAL OFFER* Get 5 prepaid hours for $300?
Available to new clients only
No lock in contract, call out or travel fees
Helpdesk Support from $15?
On-site support minimum 2 hours ($60 per hour)
Virtual IT dept
Speak to expert, local technicians?
Buy now
PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
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PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
Virtual IT dept
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PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support
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Prepaid Plans Built to Suit All Business Sizes

PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Virtual IT dept
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support

Prepaid Plans Built to Suit All Business Sizes

PRE-PAY 10
$1100
$27.50 per 15 minutes
Get 10 prepaid hours for $1100?
Suitable for businesses with 1 – 10 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($110 per hour)
Virtual IT dept
PRE-PAY 20
$2200
$26.20 per 15 minutes
Get 20 prepaid hours for $2200 + 1 FREE bonus hour?
Suitable for businesses with 10 – 20 staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($104.80 per hour)
Virtual IT dept
PRE-PAY 40
$4400
$25.60 per 15 minutes
Get 40 prepaid hours for $4400 + 3 FREE bonus hours?
Suitable for businesses with 20+ staff
No lock in contract, call out or travel fees
On-site support minimum 1 hour ($102.35 per hour)
Virtual IT dept
Priority & after hours support

Pre-Pay

“Pre-Pay” plans involve purchasing a bunch of hours upfront to get a lower hourly rate. Time is charged in 15 minute increments. Pay only for what you use rather than hourly blocks with services starting at $25.60.

Post Pay

Our “Post Pay” option is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks. The minimum charge is $120 incl. GST. We do not charge Call Out or Travel Fees.

What some of our clients have to say

Boost IT will go above and beyond

High quality comprehensive business and IT consultancy. Highly recommend. Boost IT will go above and beyond to ensure that your business will be up and running.

Stephane / Titan Cranes, Mulgrave, NSW

Fantastic web development & IT specialist agency

Best my business has come across thus far.

William / Sydney Harbour Exclusive

It’s now loading so much faster!

Boost IT moved our own site to their Australia-based website hosting service. It’s now loading so much faster! They tailored an affordable web design solution to suit our budget and goals was quickly built to respond to problems with our old site. There has been terrific communication throughout the whole process, and I have been kept up to date on progress.

Stuart / 888X Brisbane
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What some of our clients have to say

Highly recommend for their IT services!

Best working experience with BoostIT, have been engaged with BoostIT service for more than 15 years and the quality of work and expertise never let me down. Ivan

Ivan / IT Manager, Matraville

Thanks!

Boost IT assisted us with IT hardware challenges within an hour of contact. Service was professional, informative and great value.

Sam / Outkast, Brisbane

Super efficient service!

Used Boost IT for our first onsite request and the whole process just flawless. Very straightforward communication and hassle free. Technician was very knowledgeable and executed the job as instructed without having much site knowledge or access to documentation. Spot on, thanks guys!! Highly recommend.

Angeline / CNS, Sydney
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What some of our clients have to say

Great technical skill set

Boost IT provided the assistance required to meet the targets of our Windows 10 roll out project. Great technical skill set and friendly, professional staff.

Ben / IT Manager, Redbank Plains

Delivered successfully under short time constraints

Boost IT assisted with facilitating the implementation of Business Grade 1GB Wireless Internet connection and new WiFi Mesh system for the warehouse of a client. Boost IT are also now providing IT support and have been responding quickly to issues reported via both email and phone. I highly recommend the Boost IT team.

Stuart / 888X Brisbane

Expertise is very much appreciated

I have been associated with Boost IT for many years and the services they provide is always prompt and very professional. When setting up our IT requirements, it was done without any issues and has been running smoothly ever since. I can highly recommend their services. 

Charmaine / Australian Property Improvements Group, Sydney
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What some of our clients have to say

A pleasure to deal with

The Boost IT team are a pleasure to deal with and offer a prompt & reliable service. It does not matter whether I am based at my Sydney office or travelling with IT issues overseas they are always there to assist. I would not hesitate to recommend Boost IT to anyone looking for a reliable, honest and prompt service at a fair price.

Scott / CEO, Game Farm, Strathfield

Very reliable and helpful

Thank you for all your great help and service. Very reliable and helpful in term of communicating ideas, design of website and maintenance. Highly recommend Boost IT.

Gaby / Alpha Civil, Mulgoa

A life saver when it comes to computers

We have been with Boost IT for several years and have found Richard to be a life saver when it comes to computers. Whether it was setting up our network, sourcing or adding new computers/ printers or solving security issues he has always been prompt and reliable. It gives us great peace of mind to know when something goes wrong, Boost IT has us covered. We have no reservations in recommending them for all your computer needs. 

Anthony & Deirdre / Rav Plumbing, Stanhope Gardens
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Learn more about Business IT Support

What services do you provide?

Boost IT has been providing IT Services for businesses in Brisbane and Sydney for 17 years. We are a Silver Microsoft Partner and offer affordable technology services tailored to suit each business’ needs.

Remote and onsite ad-hoc IT support is available.

Common examples of IT Services provided to small businesses

  • Advice on cost-effective email options and cloud storage
  • Advice for appropriate business-grade equipment like computers
  • Cybersecurity assessment
  • Subscriptions audit
  • Network ethernet configuration and maintenance
  • Networked printer support
  • General IT support

If you’d like to speak to us about managed IT services pricing for a set amount of users per month, please call us on 1300 494 142.

Do you provide ad-hoc IT support?

Yes. Remote and onsite ad-hoc IT support is available. This allows you to pay for only what you need, when you need it.

Does the pricing include on site IT services?

Yes, we provide onsite small business IT support in Sydney and Brisbane.

  • With a Prepay 5 plan, the minimum onsite service is 2 hours.
  • All other Prepaid Plans are charged a 1 minimum for services at your business.

All Helpdesk support is a minimum 15 minutes so our technicians will try to assist you remotely if possible. 

Do you have the expertise to deliver the right advice and solutions?

It depends on the circumstances and your business needs. At times we work closely with our trusted partners to bring our customers the right expertise. IT and Digital Marketing are both large, complex fields and we don’t try to do everything ourselves—our team simply cannot be experts at everything. We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

This looks like great value, but what about your service?

We handpick our techies for their expertise, friendliness, and ability to translate difficult and confusing business jargon into language that you easily understand. Plus, we’re quick, efficient, and cause minimal disruption for your business.

Experience our five-star service. Phone calls and meetings with us are fun and easy—we’re here to listen and help you with any tech or website problems you have. We invite you to put our skills to the test!

Who are your clients?

When these companies need help with their technology, they call Boost IT.

Although we have large clients like FedEx, most of our clients are small businesses in Sydney and Brisbane. We provide remote support so we do have clients in other Australian states, as well as in New Zealand. We pride ourselves on delivering exceptional service, but you don’t have to take our word for it. Read our customer reviews.

Will you give us what we need rather than recommending one-size-fits-all solutions?

It’s crucial for us to understand the nature of your business. We adapt our approach to every unique situation, providing practical services rather than “flavour of the month” products. We will enable your business to run smoothly, facilitate services in a professional environment and ensure your staff have the tools to do their jobs.

How do I plan my IT strategy moving forward?

Our technical specialists will assess what you have, how it’s being used, what your goals and your needs are. After consideration and sometimes further consultation, they will recommend a strategy based on your budget. It’s like having your very own IT Manager. Be gentle with it.

Can you do ground support for an MSP needing a hand in Brisbane or Sydney?

Of course! Are you an IT Managed Service Provider with a client outside of your work zone? One of your clients is expending to Brisbane or Sydney and you don’t have any staff in those cities?

If your client needs onsite support in either Brisbane or Sydney, we can cover for you. We can provide occasional ad hoc support whenever necessary.

Contact us for more details.

Learn more about our IT Support pricing

What’s the difference between the Post Pay and Pre-Pay packages?

The “Post Pay” package is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks and minimum charge is $120.

“Pre-Pay” packages involve purchasing a bunch of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15 minute increments. Your IT issue can be solved for as little as $25.60. These packages allow you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.

To learn more, watch this 90 second video.

Give me an example of how Pre-Pay will save me money.

You hit “Reply All” and accidentally send a sensitive email to all staff. With your heart up in your tonsils, you ring us and ask whether it can be undone.

We know who you are. Your phone number is probably stored on our mobile. We speed talk you through recalling the email. You can breathe again. It’s a 6 minute IT support phone call. Instead of paying $120 (post pay minimum), you pay $27.50 if you have a Boost IT Pre-Pay 10 Plan.

Do prices include GST?

Yes. All prices are quoted in Australian dollars and include GST.

Do you charge travel or call out fees?

No. We have been in business for over 17 years, and never have.

What payment options do you have?

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

Can I cancel at any time?

Yes. Although we hate to see our friends leave, you can easily move to another provider at any time. We don’t lock you into any contracts or surprise you with nasty fees.

Our resources are limited. Can you help us?

Usually, yes. We will undertake a complete assessment of your IT infrastructure and after careful consideration recommend solutions to match your budget and goals.

Are you going to do what you say you're going to do?

Yes. We’re a reliable team who want to be with you for years to come. If we make a promise, we will deliver.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

FIVE-STAR RATED AND HIGHLY RECOMMENDED

We are Silver-certified Cloud and Small Business Solutions providers for Microsoft 365, Azure, Teams, and many other products.

Google Rating
5.0
Based on 42 reviews
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Ready to experience professional service?

We usually respond in 15 minutes or less. If you require service urgently, please call us on 1300 494 142.