Managed IT Services Pricing

A traditional fixed-price MSP offers a “subscription” model for IT support, aiming for comprehensive coverage and predictable costs.

Boost IT Prepaid Plans offer a more “pay-as-you-go” or “on-demand” model, prioritising flexibility, cost efficiency based on actual usage, and freedom from long-term commitments, which can be particularly attractive to organisations in Australia looking for agile IT solutions.

Looking to determine ongoing costs? From a maintenance perspective, please refer to the information below.

Weekly Maintenance

Boost IT will spend 30 minutes per week on ongoing maintenance. This includes checks for device compliance, unauthorized user logins, vulnerabilities, patch status, and cloud backups, with a report sent to your IT Team.

Quarterly Maintenance

Boost IT will spend 1 hour every three months on quarterly maintenance. This involves auditing email addresses, software licenses, and devices, as well as performing test restores to ensure data backup integrity. A report will also be provided, and any discrepancies will be actioned by Boost IT.

Our comprehensive suite of services is available on tap, including IT infrastructure management, network security, data backup and disaster recovery, cloud computing solutions, Help Desk support, and IT leadership/guidance.

Click here to view service inclusions.

With a single payment made every 12 months, Boost IT Prepaid Plans allow you to set and forget your managed IT service costs. Unused time rolls over and never expires if you stay on a plan. Our scalable model allows you to include additional solutions based on business needs. Top up your Prepaid Plan anytime with an add-on block of hours.

No. We have been in business since 2004, and have never charged travel or call out fees.

No. You can split it between multiple service requests.

Yes. All prices are quoted in Australian dollars and include GST.

Yes. We provide on-site small business IT support in Sydney, Melbourne, Perth, Adelaide and Brisbane. The minimum on-site service is 2 hours. After 2 hours, time is charged in 15-minute increments.

Our technicians will try to assist you remotely if possible as our Help Desk service has a minimum charge of only 15-minutes.

You can complete payment via bank transfer or credit card.

We have a peace of mind guarantee. If you’re not satisfied, we offer a full refund on the introductory Boost IT Prepaid Plan within 7 days of purchase.

Yes. Boost IT is driven by a commitment to exceptional service. With no lock-in contracts or exit fees, customers stay for strategic value, not by obligation.

Yes. Help Desk and onsite service are included.

Onsite IT support service is available in Brisbane, Sydney, Melbourne, Adelaide & Perth.

Boost IT Prepaid Plans offer cost-effective flexibility by allowing businesses to purchase hours upfront at a reduced rate, with services billed in 15-minute increments for on-demand IT support. No approval delays—just seamless access to expert help when needed. For those who prefer to pay as they go, the Post Pay option charges in hourly blocks, starting at $190 ex GST per hour.

Usually, yes. We will chat to you about your priorities, undertake an assessment of your IT infrastructure and after careful consideration, recommend solutions to match your budget and goals.

It’s crucial for us to understand the nature of your business. We adapt our approach to your unique situation, providing tactical and practical services rather than “flavour of the month” products.

We start with getting your IT environment to run smoothly. We facilitate services in a professional environment and ensure your staff have the right tools to do their jobs efficiently.

Yes, Boost IT Prepaid Plans include proactive solutions.

We are a managed service provider that can help improve your organisation’s security, compliance, and efficiency.

Help Desk hours are 7am to 7pm AEST on weekdays. After-hours and weekend support is available on request.

Help Desk coverage in your local time:
Brisbane: 7am to 7pm
Sydney: 8am to 8pm AEDT | 7am to 7pm AEST
Melbourne: 8am to 8pm AEDT | 7am to 7pm AEST
Perth: 5am to 5pm
Adelaide: 6.30am to 6.30pm AEDT | 7.30am to 7.30pm AEST

Yes. We already help many MSPs with on-site IT services.

Are you an IT Managed Service provider with a client outside of your work zone? Is your client expanding to Perth, Brisbane, Melbourne, Adelaide or Sydney and you don’t have staff in those cities?

If your client needs on-site IT support, we provide a white-label service.

Contact us for more details.

At times we work closely with our trusted partners to bring our customers the right expertise.

While we are business technology experts, IT is a large, complex field and our team simply cannot be experts at everything.

We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

Boost IT is committed to exceptional service and lasting partnerships. Our 5-star rated team supports hundreds of Australian businesses, many of whom rely on us as a core part of their operations. Some have trusted us as their technology partner for over a decade. In rare cases of unforeseen delays, we ensure full transparency, providing timely updates until the job is complete.

Yes. We accept pallet deliveries at a secure loading dock in Brisbane CBD. Contact us for further information.