IT Support Plans & Pricing

Boost IT has been providing IT Services for businesses in Brisbane and Sydney for 17 years. We are a Silver Microsoft Partner and offer affordable technology services tailored to suit each business’ needs.

Remote and onsite ad-hoc IT support is available.

Common examples of IT Services provided to small businesses

• Advice on cost-effective email options and cloud storage
• Advice for appropriate business-grade equipment like computers
• Cybersecurity assessment
• Subscriptions audit
• Network ethernet configuration and maintenance
• Networked printer support
• General IT support

If you’d like to speak to us about managed IT services pricing for a set amount of users per month, please call us on 1300 494 142.

Yes. Remote and onsite ad-hoc IT support is available. This allows you to pay for only what you need, when you need it.

Yes, we provide onsite small business IT support in Sydney and Brisbane.

• With a Prepay 5 plan, the minimum onsite service is 2 hours.
• All other Prepaid Plans are charged a 1 minimum for services at your business.

All Helpdesk support is a minimum 15 minutes so our technicians will try to assist you remotely if possible. 

It depends on the circumstances and your business needs. At times we work closely with our trusted partners to bring our customers the right expertise. IT and Digital Marketing are both large, complex fields and we don’t try to do everything ourselves—our team simply cannot be experts at everything. We have a range of partners and freelancers who we select carefully to fill in the gaps. They are usually people we’ve worked with for years who have gained our trust.

We handpick our techies for their expertise, friendliness, and ability to translate difficult and confusing business jargon into language that you easily understand. Plus, we’re quick, efficient, and cause minimal disruption for your business.

Experience our five-star service. Phone calls and meetings with us are fun and easy—we’re here to listen and help you with any tech or website problems you have. We invite you to put our skills to the test!

When these companies need help with their technology, they call Boost IT.

Although we have large clients like FedEx, most of our clients are small businesses in Sydney and Brisbane. We provide remote support so we do have clients in other Australian states, as well as in New Zealand. We pride ourselves on delivering exceptional service, but you don’t have to take our word for it. Read our customer reviews.

It’s crucial for us to understand the nature of your business. We adapt our approach to every unique situation, providing practical services rather than “flavour of the month” products. We will enable your business to run smoothly, facilitate services in a professional environment and ensure your staff have the tools to do their jobs.

Our technical specialists will assess what you have, how it’s being used, what your goals and your needs are. After consideration and sometimes further consultation, they will recommend a strategy based on your budget. It’s like having your very own IT Manager. Be gentle with it.

Of course! Are you an IT Managed Service Provider with a client outside of your work zone? One of your clients is expending to Brisbane or Sydney and you don’t have any staff in those cities?

If your client needs onsite support in either Brisbane or Sydney, we can cover for you. We can provide occasional ad hoc support whenever necessary.

Contact us for more details.

The “Post Pay” package is flexible and allows you to pay as you go. You are invoiced after you receive our service. Time is charged in hourly blocks and minimum charge is $120. We do not charge Call Out or Travel Fees.

“Pre-Pay” plans involve purchasing a bunch of hours upfront to gain a reduced hourly rate. The huge benefit of pre-paying is our services will be charged in 15 minute increments. Your IT issue can be solved for as little as $25.60. These packages allow you the flexibility to use the hours as you please without doing the paperwork and the hassle of paying multiple bills.

To learn more, watch this 90 second video.

You hit “Reply All” and accidentally send a sensitive email to all staff. With your heart up in your tonsils, you ring us and ask whether it can be undone.

We know who you are. Your phone number is probably stored on our mobile. We speed talk you through recalling the email. You can breathe again. It’s a 6 minute IT support phone call. Instead of paying $120 (post pay minimum), you pay $27.50 if you have a Boost IT Pre-Pay 10 Plan.

You don’t have to use all 5 hours in one go. You can split it between multiple visits. For the Pre-Pay 5 Plan, onsite service is a minimum 2 hour charge, so you can split it between 2 onsite visits.

Yes. All prices are quoted in Australian dollars and include GST.

No. We have been in business for over 17 years, and never have.

You can complete payment online via Direct Bank Transfer or via credit card. Note, payment via credit card attracts a 2% card processing fee.

Yes. Although we hate to see our friends leave, you can easily move to another provider at any time. We don’t lock you into any contracts or surprise you with nasty fees.

Usually, yes. We will undertake a complete assessment of your IT infrastructure and after careful consideration recommend solutions to match your budget and goals.

Yes. We’re a reliable team who want to be with you for years to come. If we make a promise, we will deliver.

Rarely, there have been occasions when extenuating circumstances outside our control caused a missed deadline. If this happens, we will over-communicate any delays as soon as we know, and continue doing so regularly until the job is 100% complete.

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