Remote IT Support

Experience five-star service and enhance your business capability with a virtual IT Department.

Whether you need immediate support over the phone, Ad hoc IT support staff, or semi-permanent IT consultants, we are here for your business and will answer your support requests promptly, with effective solutions and a smile.

We provide remote diagnostics, app integration and can properly set up your Microsoft 365 Business suit. Boost IT can further configure and implement wireless routers and access points, troubleshoot solutions to resolve computer malfunctions, manage your cyber security and patch your system.

If you have any technical issues, our service desk manages all incidents so you can have utter peace of mind. We will monitor, diagnose or remotely control your devices and find the right solution for you.

For remote and affordable small business IT support, call our Technical Support Helpdesk on 1300 494 142.

Helpdesk IT support service, remote IT support, remote computer repair
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Benefits of Having an IT Helpdesk Service

Speak to Local Technicians

Speak to local technicians who are excellent communicators. In the most stressful of times, offering coherent explanations and solutions means your problem is fixed quickly and easily. 

Say goodbye to frustrating call centre experiences or bots. Our support service is dedicated to you, with an Australian expert on the line every time. 

Our service desk will talk you through each step comprehensively, use real-time screen sharing to explain actions taken or solve issues remotely. We are customer service oriented and will go above and beyond to get you working again in the best of conditions & with minimal disruption.

Australia Wide Service

Get remote technical support Australia-wide, or even when you are travelling overseas or working from home. You won’t have to wait on hold for hours. We are Australian-owned and Australia-based, meaning that our helpdesk support can help you with your IT problems straight away, no time zone issues.

Our remote IT helpdesk will solve your issues rapidly and make you feel like you have your own trusty IT department at your fingertips, no matter how big or small your business is.

Flexible & Affordable Ad-Hoc IT Support

Sick of being charged too much? Dramatically reduce your IT Support costs with affordable, transparent pricing. We offer cost-effective packages or flexible ad hoc technical assistance to fit your exact business needs and budget. 

More Questions?

We are happy to answer any of your enquiries. 

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What is remote IT support?

Remote IT technicians at Boost IT solve customer issues by phone or online. We can manage incidents and services for you ranging from diagnosing technical problems, installing software, upgrading apps, managing cybersecurity, resolving immediate password and email issues as well as monitoring workstation performance. 

We perform incident management so your company can ran smoothly with minimum interruption. We answer 99% of incidents and service requests within 15min during business hours, with friendly, easy to understand instructions and remote access to your devices. This is the best option for small businesses that do not have an IT department.

Is remote access possible for help desk agents?

Yes. Some issues might be easier to fix with screen sharing and simple instructions but some others might require remote access. All the management and patching issues will be done on the cloud or through remote controlling of your device.  

What is remote computer repair in technical support?

It is an IT support service that doesn’t require you to take your computer or other work device to a brick and mortar shop for repair. Perhaps your PC was compromised by malware, or any other type of cyber breach, incorrect updating or patching and slowed down by mismanaged set ups.

During a support session, the expert technician will remote accesses your device wirelessly and troubleshoots your computer’s issue. This saves you a lot of time and offers you great flexibility, allowing you to work wherever you want with the insurance that any IT problems can be fixed with a phone call or an email.

Helpdesk and remote IT support for small businesses and general SMBs


Want to have an obligation-free chat?

Speak to expert IT technicians. Send us a message to book in a free consultation today.

    Speak to expert IT technicians. Send us a message to book in a free consultation today.

      Speak to expert IT technicians. Send us a message to book in a free consultation today.