Australia-based IT Help Desk
Get award-winning, expert IT assistance over the phone from our friendly Help Desk Technicians based in Australia.
Experienced technicians
Our professional local technicians are experienced and excellent communicators.
Global service
Get remote technical support from your business to your home, as well as when you are travelling overseas.
Rapid response
Need a quick fix? Have your own IT Department, on demand. Our remote IT helpdesk will respond within 15 minutes.
Flexible IT services
Flexible IT services that adapts to your daily situation. Get proactive support & remote help when you need it.
Remote IT Support
We provide remote diagnostics and app integration and can properly set up your Microsoft 365. Boost IT can further configure and implement wireless routers and access points, troubleshoot solutions to resolve computer malfunctions, manage your cyber security, and patch your system.
Learn more
What is remote IT support?
Remote IT technicians at Boost IT solve customer issues by phone or online. We can manage incidents and services for you ranging from diagnosing technical problems, installing software, upgrading apps, managing cybersecurity, resolving immediate password and email issues as well as monitoring workstation performance.
We perform incident management so your company can ran smoothly with minimum interruption. We answer 99% of incidents and service requests within 15min during business hours, with friendly, easy to understand instructions and remote access to your devices. This is the best option for small businesses that do not have an IT department.
Is remote access possible for help desk agents?
Yes. Some issues might be easier to fix with screen sharing and simple instructions but some others might require remote access. All the management and patching issues will be done on the cloud or through remote controlling of your device.
What is remote computer repair in technical support?
It is an IT support service that doesn’t require you to take your computer or other work device to a brick and mortar shop for repair. Perhaps your PC was compromised by malware, or any other type of cyber breach, incorrect updating or patching and slowed down by mismanaged set ups.
During a support session, the expert technician will remote accesses your device wirelessly and troubleshoots your computer’s issue. This saves you a lot of time and offers you great flexibility, allowing you to work wherever you want with the insurance that any IT problems can be fixed with a phone call or an email.
Our Clients
Discover what makes Boost IT different
"We approached several IT providers that wanted large retainers to assist management of our IT systems. We tried IT support providers that did one off jobs that could take days to assist us with our IT problems.
Then we met Boost IT, on a referral from another business that recommended them. We went through the DISP accreditation process and the Essential 8 with Boost IT. The entire process ran like a professional project with weekly project meetings so we were fully aware of their progress.
For any business I cannot recommend highly enough the team from Boost IT, they are like my IT department on call whenever we need them."
Ben Seesink - Managing Director, BOUW
