••••••• OUR APPROACH
Benefits of having an IT Helpdesk Service
speak to local technicians
Speak to local technicians who are excellent communicators.
Australia wide service
Get remote technical support Australia-wide from your business to your home, as well as when you are travelling overseas.
Our remote IT helpdesk will solve your issues rapidly and make you feel like you have your own trusty IT department at your fingertips
We are Australian-owned and Australia-based, meaning that our helpdesk support can help you with your IT problems straight away, no time zone issues.
Remote IT Support
Experience five-star service and enhance your business capability with a virtual IT Department.
Whether you need immediate support over the phone, ad hoc IT support staff, or semi-permanent IT consultants, we are here for your business and will answer your support requests promptly, with effective solutions and a smile.
We provide remote diagnostics, app integration and can properly set up your Microsoft 365 Business suit. Boost IT can further configure and implement wireless routers and access points, troubleshoot solutions to resolve computer malfunctions, manage your cyber security and patch your system.
If you have any technical issues, our service desk manages all incidents so you can have utter peace of mind. We will monitor, diagnose or remotely control your devices and find the right solution for you.
Learn more about Remote IT Support
Remote IT technicians at Boost IT solve customer issues by phone or online. We can manage incidents and services for you ranging from diagnosing technical problems, installing software, upgrading apps, managing cybersecurity, resolving immediate password and email issues as well as monitoring workstation performance.
We perform incident management so your company can ran smoothly with minimum interruption. We answer 99% of incidents and service requests within 15min during business hours, with friendly, easy to understand instructions and remote access to your devices. This is the best option for small businesses that do not have an IT department.
Yes. Some issues might be easier to fix with screen sharing and simple instructions but some others might require remote access. All the management and patching issues will be done on the cloud or through remote controlling of your device.
It is an IT support service that doesn’t require you to take your computer or other work device to a brick and mortar shop for repair. Perhaps your PC was compromised by malware, or any other type of cyber breach, incorrect updating or patching and slowed down by mismanaged set ups.
During a support session, the expert technician will remote accesses your device wirelessly and troubleshoots your computer’s issue. This saves you a lot of time and offers you great flexibility, allowing you to work wherever you want with the insurance that any IT problems can be fixed with a phone call or an email.
Discover what makes Boost IT different
"As a small business owner that has just turned 4 years old, we have struggled through day-to-day management of our IT and software systems for my team and business.
We approached several IT providers that wanted large retainers to assist management of our IT systems. We tried IT support providers that did one off jobs that could take days to assist us with our IT problems.
Then we met Boost IT, on a referral from another business that recommended them. Our company BOUW went through the DISP accreditation process and the Essential 8 with Boost IT. The entire process ran like a professional project with weekly project meetings so we were fully aware of their progress.
They are now servicing us with ongoing IT support with rapid call back times within 15 min and assist me and the team with all our IT issues as they arise, no fuss.
Their package support fee structure is cost effective we only get charged for time we use. For any business I cannot recommend highly enough the team from Boost IT, they are like my IT department on call whenever we need them."