Home » IT Services » Remote IT Support – Helpdesk Service

Remote IT Support

Quick and easy. Get the expert assistance you need over the phone from anywhere in Australia.

••••••• OUR APPROACH

Benefits of having an IT Helpdesk Service

speak to local technicians

Speak to local technicians who are excellent communicators.

Australia wide service

Get remote technical support Australia-wide from your business to your home, as well as when you are travelling overseas.

rapid response

Our remote IT helpdesk will solve your issues rapidly and make you feel like you have your own trusty IT department at your fingertips

Australian based

We are Australian-owned and Australia-based, meaning that our helpdesk support can help you with your IT problems straight away, no time zone issues.

Remote IT Support

•••••••

Experience five-star service and enhance your business capability with a virtual IT Department.

Whether you need immediate support over the phone, ad hoc IT support staff, or semi-permanent IT consultants, we are here for your business and will answer your support requests promptly, with effective solutions and a smile.

We provide remote diagnostics, app integration and can properly set up your Microsoft 365 Business suit. Boost IT can further configure and implement wireless routers and access points, troubleshoot solutions to resolve computer malfunctions, manage your cyber security and patch your system.

If you have any technical issues, our service desk manages all incidents so you can have utter peace of mind. We will monitor, diagnose or remotely control your devices and find the right solution for you.

Google Rating
5.0
Based on 44 reviews
×
Call Us Now
Helpdesk IT support service, remote IT support, remote computer repair

Learn more about Remote IT Support

What is remote IT support?

Remote IT technicians at Boost IT solve customer issues by phone or online. We can manage incidents and services for you ranging from diagnosing technical problems, installing software, upgrading apps, managing cybersecurity, resolving immediate password and email issues as well as monitoring workstation performance. 

We perform incident management so your company can ran smoothly with minimum interruption. We answer 99% of incidents and service requests within 15min during business hours, with friendly, easy to understand instructions and remote access to your devices. This is the best option for small businesses that do not have an IT department.

Is remote access possible for help desk agents?

Yes. Some issues might be easier to fix with screen sharing and simple instructions but some others might require remote access. All the management and patching issues will be done on the cloud or through remote controlling of your device.

What is remote computer repair in technical support?

It is an IT support service that doesn’t require you to take your computer or other work device to a brick and mortar shop for repair. Perhaps your PC was compromised by malware, or any other type of cyber breach, incorrect updating or patching and slowed down by mismanaged set ups.

During a support session, the expert technician will remote accesses your device wirelessly and troubleshoots your computer’s issue. This saves you a lot of time and offers you great flexibility, allowing you to work wherever you want with the insurance that any IT problems can be fixed with a phone call or an email.

Get assistance fast.

Our remote assistance can get connected in minutes.

Try it today with 50% off our 5 hour Prepaid Plan normally valued at $600.

CONTACT US
Compare Plans

Our remote assistance can get connected in minutes.

Try it today with 50% off our 5 hour Prepaid Plan normally valued at $600.

Get started