Why choose Boost IT?

An IT department as an extension of your team

Flick the switch to a proactive and responsive managed service provider (MSP). 95% of client service requests are responded to in 15 minutes.

At Boost IT, it’s all about keeping it as easy as possible, with experienced Boost IT technicians becoming trusted team members you can turn to at your office or remotely. We guide you through any new IT processes we implement and proactively inform you of any developments affecting your business. This creates a smooth-running IT environment that’s frees your organisation to achieve its goals.

Flexibility

A comprehensive range of IT and Website Services on tap.

Boost IT provides an extensive service menu, on demand. Our flexible IT service delivery adapts to the daily situation and the model that best fits your organisation. Get proactive support & get help when you need it, without approval delays. We help you identify and define the tasks and responsibilities you would like to outsource after considering your user base, workflows, budget, and innovation requirements.

Unite

A partnership based on trust and integrity.

Freedom to cancel any time. We prefer you stay with Boost IT because you want to, not because we’ve handcuffed you with a contract.

Each member of our team is selected to align with our values to act with integrity, generosity and care.

Australian owned

Choosing an MSP also means selecting who manages your data and cyber security protocols.

Family owned and operated, all Boost IT staff are based in Australia. Our small but experienced team of IT specialists have been providing exceptional service since 2004. You will see the same friendly faces. You don’t have to explain your business and specificities every single time, we remember!

Transparency

Boost IT has a refreshingly different pricing model for Managed IT Services.

Our unique “pay for what you use” subscription model offers exceptional value and transparent pricing. Detailed monthly reports will be emailed to you. You will know when, why work was done, and how much time was used.

Longevity

Early in 2024, Boost IT celebrated turning 20.

Since hitting the start button over 20 years ago, we’ve brought long-term clarity and value to hundreds of businesses, helping them reach their goals with minimal IT fuss. That’s why we’re the go-to people to partner with if you’re after clear communication and straightforward managed IT solutions that help fuel success.

Our Mission

Create

a smooth-running IT environment to reduce risk and costs from disruptions through system failures.

Simplify

technology and help our customers identify ways to boost their business capabilities and productivity.

Solve

IT issues fast, with care and generosity, so our customers get help when they need it.

rocket icon

Who are the minds behind Boost IT?

Sha Nayagar and Richard Cowley

Sha Nayagar is the website expert

“I think about people interacting with our team, and how to improve what we deliver to their business and just as people connecting. It’s a large part of why we hire Australia based staff. We want to bring a tailored but efficient approach to really help clients get more out of having one provider for both IT Services and Website Services.”

Richard Cowley is the IT specialist

“We believe that by delivering IT Services & support with end-to-end service, integrity and transparency, clients will choose to stay with us. We have never had the need to lock in clients with contracts.”

Sha and Richard started Boost IT armed with ambition, curiosity, and a passion for making effective business technology accessible. They built the foundation of Boost IT on integrity, continuous education, and building long-lasting connections with people.

Found out how they met, when they realised that tech was their path to something bigger, and what they have planned for the future of Boost IT.

Google Rating
5.0
Based on 100 reviews
×
js_loader

How did you meet?

Sha: I had returned to Sydney after living in London. He was the first person I was introduced to by my boss. Rich surprised me with his ability to boil down a 20-page manual into 8 bullet points. I tend to deep dive into everything. He was strictly goal-oriented and a man of his word. So that’s how we connected.

Why are you so fascinated by computers?

Richard: My computer journey started at age 9. I used to do basic programming on the old Commodore 64 computer at my home. Then I started playing around with DOS when IBM computers became mainstream in the mid to late ’80s. My fascination has continued ever since as computer technology changes daily. 

How did you realise that business tech was for you?

Sha: I was one of those geeks in the computer lab at lunch. It was always going to be my first choice heading into uni. I don’t know if it was websites that interested me most initially, but I always loved beautiful, practical solutions. Web development offers both: code and design. When Rich and I started interacting with business owners, we always talked about making tech more accessible and create long term partnerships by adding real value. It’s not just support, but also constant communication, being proactive, getting to know their trajectory and tailor our service—all that.

What inspires you?

Sha: So many things! A person can inspire me by the way they talk about their story or their journey. I’m very much interested in story telling using art and design. Internet technology is the fastest-changing field in human history and provides continual inspiration. I admire women like Gillian Triggs, AOC and Stacey Abrams, who stand up and stand out. Many social programs and movements are teaching how we can contribute to a better society. Great products and customer service journeys inspire us. Our staff, partners and clients inspire us everyday. Learning lessons from human history and being out in nature is inspiring. My list goes on and on.

Richard: Seeing the younger generation coming up with new technology ideas is inspiring. Especially when they aim to make the world a better place, their enthusiasm is infectious. 

What are the most important lessons that you’ve learned so far?

Sha: One is that focusing on the big picture is extremely important. That is something I need to relearn over and over again. It’s also crucial to surround yourself with the right people.

Richard: We are all individuals; everyone needs room to grow and become the person they dream of being.

What are your plans for the future of Boost IT?

Sha: The ultimate desire is to build Boost IT into a company that matters. Most companies you see in the world, if they disappear, it does not matter. Someone else is making that same thing you need. We are continuously asking ourselves this question: How can we build a company that matters? It’s not just being able to provide great service, but how we can do it repeatedly and how can we do it better and better.

I always think about clients interacting with our team, and how to improve what we deliver to their business and just as humans connecting. It’s why we choose to hire Australia based staff. We want to bring a tailored but efficient approach to small businesses to really help them get more out of having one provider for both IT and Website Services.

We nurture staff to build their capabilities and, as a whole, we want to move ahead with our core focus on building relationships that matter to clients, staff, suppliers and the wider community. 

Richard: It’s pretty simple, really. I want to take the complication out of technology for customers. Sometimes technology companies can overcomplicate things when customers just want technology to produce an outcome that makes their lives easier and improves their business efficiency.

Our Core Values

We are straightforward

We deliver tailored support and solutions clients can easily understand and implement.

We are trusted

We make promises we keep to each other. We give clients the confidence to perform through a trusted process based on specialised IT knowledge, high service levels and operational integrity.

We are considered

We take an inclusive and agile approach that welcomes open collaboration, constructive feedback and differing views.

We are driven by passion

We are driven to create strong client partnerships and outcomes by putting care, quality and passion into our processes.

Giving Back

Logo ACHRCS