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About Boost IT

Boost IT is an Australian IT Managed Service Provider that is changing how IT-as-a-service (ITaaS) is delivered. Give your business an edge with smarter technology.

MANAGED IT SERVICES PROVIDER

Why Choose Boost IT?

We believe that every business should have proactive allies that keep promises, help them grow and provide strategic value.

For over 19 years, the team at Boost IT have been offering exceptional service to hundreds of Australian small businesses. And some multinationals too.

Enhance your business capability with an experienced IT Department.

Boost IT provides an extensive managed IT service menu, on demand. Our flexible IT service delivery adapts to the daily situation and the model that best fits your businesses, to offer a comprehensive range of business IT services on tap.

Freedom! Cancel any time. We prefer you stay with Boost IT because you want to, not because we’ve handcuffed you with a contract.

Each member of the Boost IT team are selected to align with our values to act with integrity, generosity and care.

You’re not just partnering with the best managed IT service with big bang for buck, you’re also supporting an Australian owned, hard working, passionate and dedicated small business.

Choosing an MSP also means selecting who manages your data and cyber security protocols. The Boost IT team are all based in Australia. We are also a family owned and operated Australian business, and know the value of exceptional service. But don’t take our word for it. See what our clients say.

Our experienced team of local IT specialists have been providing fast and efficient service in Brisbane, Perth, Adelaide, Melbourne and Sydney since 2004. You will see the same friendly faces. You don’t have to explain your business and specificities every single time, we remember!

Like talking to multiple providers? Didn’t think so.

We can look after your business technology as well as your website, web hosting, and more. We assess what you have and provide advice and cost savings.

Unlike most providers, we offer entirely transparent pricing that offers exceptional value. With a unique subscription model, you can set and forget your managed IT service costs. 

Boost IT Prepaid Plans involve purchasing a bunch of hours upfront and allow you access to the IT Department to suit your business each day. Also included is proactive services, procurement advice, cyber security solutions, website support, and much more.

For our Website Support and Managed IT pricing, click here.

We celebrate being different

It’s true that we have always celebrated being different from other MSPs.

More importantly, why are our clients saying we are different?

Let us share just 5 examples with you:

Reliability and response times can vary widely in the MSP industry: “The Boost IT team are extremely responsive and very knowledgeable with all our IT challenges and needs during the years of assistance and support they have given us.”

Scary, inaccurate horror stories have to be sifted through: “After years of searching for a trustworthy source of technology advice, I can confidently say these folks are the real deal. The team at Boost IT are one of our most trusted suppliers. With so much knowledge and experience on best practice that applies to our business needs is simply invaluable.”

Most MSP companies charge on a per user/device basis: “Boost IT’s pricing model is highly refreshing. Most other firms charge on a per user/device basis which is not particularly correlated with workloads on their part. Having pre-paid hours to use on regular checks/maintenance, big projects or whatever else we deem necessary is fantastic.”

I can’t commit to a long term contract in today’s financial climate: “We chose Boost IT because they have a rolling subscription for every prepaid plan, and you can upgrade or downgrade your plan by dropping them a note, no long-term contracts.”

I gave up on outsourcing IT because the support and after sales service was horrendous: “What’s really different about Boost IT is their excellent communication, expectation management and project management. We are a  medium sized company, we have multiple sites Australia wide and require all manner of support as and when the need occurs. Boost IT have delivered promptly and professionally on all that we have requested of them.”

Our Mission

Create

a smooth-running IT environment to reduce risk and costs from disruptions through system failures       

Simplify

technology and help our customers identify ways to boost their business capabilities and productivity

Solve

IT issues fast, with care and generosity, so our customers get help when they need it                         

Who are the minds behind Boost IT?

Sha and Rich at the expo

Sha Nayagar is the website expert

“I always think about people interacting with our team, and how to improve what we deliver to their business and just as people connecting. It’s a large part of why we choose to hire Australia based staff. We want to bring a tailored but efficient approach to small businesses to really help them get more out of having one provider for both IT Services and Website Services.”

Richard Cowley is the IT specialist

“We believe that by delivering IT Services & Support with end-to-end service, integrity and transparency, clients will choose to stay with us. We have never had the need to lock in clients with contracts.”

Sha and Richard started Boost IT armed with ambition, curiosity, and a passion for making effective business technology accessible. They built the foundation of Boost IT on integrity, continuous education, and building long-lasting connections with people.

Found out how they met, when they realised that tech was their path to something bigger, and what they have planned for the future of Boost IT.

How did you meet?

Sha: I had returned to Sydney after living in London. He was the first person I was introduced to by my boss. Rich surprised me with his ability to boil down a 20-page manual into 8 bullet points. I tend to deep dive into everything. He was strictly goal-oriented and a man of his word. So that’s how we connected.

Why are you so fascinated by computers?

Richard: My computer journey started at age 9. I used to do basic programming on the old Commodore 64 computer at my home. Then I started playing around with DOS when IBM computers became mainstream in the mid to late ’80s. My fascination has continued ever since as computer technology changes daily. 

How did you realise that business tech was for you?

Sha: I was one of those geeks in the computer lab at lunch. It was always going to be my first choice heading into uni. I don’t know if it was websites that interested me most initially, but I always loved beautiful, practical solutions. Web development offers both: code and design. When Rich and I started interacting with business owners, we always talked about making tech more accessible and create long term partnerships by adding real value. It’s not just support, but also constant communication, being proactive, getting to know their trajectory and tailor our service—all that.

What inspires you?

Sha: So many things! A person can inspire me by the way they talk about their story or their journey. I’m very much interested in story telling using art and design. Internet technology is the fastest-changing field in human history and provides continual inspiration. I admire women like Gillian Triggs, AOC and Stacey Abrams, who stand up and stand out. Many social programs and movements are teaching how we can contribute to a better society. Great products and customer service journeys inspire us. Our staff, partners and clients inspire us everyday. Learning lessons from human history and being out in nature is inspiring. My list goes on and on.

Richard: Seeing the younger generation coming up with new technology ideas is inspiring. Especially when they aim to make the world a better place, their enthusiasm is infectious. 

What are the most important lessons that you’ve learned so far?

Sha: One is that focusing on the big picture is extremely important. That is something I need to relearn over and over again. It’s also crucial to surround yourself with the right people.

Richard: We are all individuals; everyone needs room to grow and become the person they dream of being.

What are your plans for the future of Boost IT?

Sha: The ultimate desire is to build Boost IT into a company that matters. Most companies you see in the world, if they disappear, it does not matter. Someone else is making that same thing you need. We are continuously asking ourselves this question: How can we build a company that matters? It’s not just being able to provide great service, but how we can do it repeatedly and how can we do it better and better.

I always think about clients interacting with our team, and how to improve what we deliver to their business and just as humans connecting. It’s why we choose to hire Australia based staff. We want to bring a tailored but efficient approach to small businesses to really help them get more out of having one provider for both IT and Website Services.

We nurture staff to build their capabilities and, as a whole, we want to move ahead with our core focus on building relationships that matter to clients, staff, suppliers and the wider community. 

Richard: It’s pretty simple, really. I want to take the complication out of technology for customers. Sometimes technology companies can overcomplicate things when customers just want technology to produce an outcome that makes their lives easier and improves their business efficiency.

Our Core Values

Care & generosity

We make promises we keep to each other. We learn what we don’t know, and we do things with care and generosity.

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Continuous learning

We eagerly share our mistakes and expose the speed bumps. We speak up when we don’t understand and when something can be better.

Simplify

We proactively seek opportunities to make things better and to reduce complexity from our work and our customer’s environments. We seek ways to better communicate in order to simplify the message and maximise engagement.

Eco responsibility sustainability

Eco responsible

We chose HUB Australia as our business home because it is 100% carbon neutral certified. We go cloud all the way and try to avoid paper documentation as much as possible. Whenever we can, we always prioritise the environment.

Give back to the community sustainability

Community

Every year, we choose a worthy cause to endorse. In fact, we love choosing a caritative organisation to help, it is the highlight of the year! Empowerment, philanthropy, human relief and helping to create a better society are values we believe in strongly.

Diversity and Inclusion

Diversity and inclusion

We cannot imagine a company that would not welcome all the diversity in the world with open arms. Inclusion in all it’s breadth and forms is at the very heart of Boost IT. We are from diverse backgrounds, beliefs and are open minded and welcoming to all.

Giving Back

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