A while ago, we had to change our business address. When instead of updating our existing business listing, Google Business Profile created a new one, it was time to figure out how to get help directly from Google. Fast.
Table of Contents
Click the links below to quickly move to that section. This guide will
- share simple directions to contact Google within 1 minute
- direct you to a guide to get your Google Business Profile listing optimised
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Are you stuck waiting weeks for a postcard to verify your business? Or do you just want to ask for help about changing your business address?
The fastest way forward, in our experience, is to contact Google directly. To simply edit any information on your listing, use this link to sign to your Google Business Profile.
Here are 4 Steps to Get Help from Google Business Support:
Step 1: Sign into your Google account that is connected with your business profile. Open Google Business Profile Help using this link.
Step 2: Use the Contact Us button on the bottom right side.
Step 3: Fill out the form and choose Email as the contact option. Unfortunately, choosing a phone call or chat support session from Google Help instead of email support is no longer available as options (last checked in August 2022).
Step 4: Fill out the information including your contact phone number, and include as many details as possible for them to understand the issue.
That’s it! You should receive email help within 24 hours, even though it may take a few days to complete everything you need.
If you do receive a phone call, it may be from a private number so keep your phone handy.
Top Tips to Getting Your Google Business Profile Optimised
Moving forward, a 100% completed and optimised GBP listing will mean your business will appear more often in search results.
Note, as we don’t have access to your Google Business Profile, we cannot assist or get in touch with Google on your behalf.