Recently we had to change our business address. When instead of updating our existing business listing, Google My Business created a new one, it was time to figure out how to chat directly to Google. Fast.

Table of Contents
Click the links below to quickly move to that section. This guide will
- share simple directions to contact Google within 1 minute
- direct you to a guide to get your Google My Business listing optimised for 2020
Are you stuck waiting weeks for a postcard to verify your business? Or do you just want to speak to someone about changing your business address?
The fastest way forward, in our experience, is to contact Google directly and speak to a Google My Business Specialist.
Here’s 5 Steps to Get on the Phone with Google in Less Than 60 Seconds:
Step 1: Open Google My Business Help using this link.
Step 2: Use the Contact Us button on the top right side.

Step 3: Choose Business Information & Edits

Step 4: Select Edit Business Info

Step 5: Click on Request callback or if you prefer, Request chat which will allow you to chat online.

That’s it! You should receive help straight away, even though it may take a few days to complete everything you need.

Google staff communicated regularly through the process via phone call and email. Once our new Brisbane office address was verified, we received this Google My Business info pack in the mail.
Top Tips to Getting Your Google My Business Optimised
Moving forward, a 100% completed and optimised GMB listing will mean your business will appear more often in search results. Our guide to optimising your GMB listing will have your business in front of more people searching for your product/service.
More questions?
We will happily answer your Google My Business listing questions. Do you need help to optimise your listing? Call us now on 1300 494 142 or say hello@boostit.com.au.